Refund policy
Refund Policy
Thank you for shopping at Q9 Sport! We are committed to making sure you are satisfied with your purchase of sportswear, football jerseys, kits, and accessories. If you are not fully satisfied with your order, we are here to help.
Returns & Exchanges
We offer the option to return or exchange eligible items under the following conditions:
Timeframe
You have 14 calendar days from the date you received your online order, or from the date of purchase at one of our physical stores, to request a return or exchange.
Condition of Item
To be eligible for a return or exchange, the item must be:
- Unworn, unwashed, and in the same condition that you received it.
- In its original packaging with all original tags and labels attached.
- Accompanied by the original receipt, order confirmation, or proof of purchase.
Non-Returnable / Non-Exchangeable Items
The following items cannot be returned or exchanged:
- Items that have been worn, washed, damaged, used, or altered by the customer.
- Items without original tags, labels, or packaging.
- Personalized or customized items, including jerseys with printed names, numbers, or patches, unless there is a manufacturing defect or an error from Q9 Sport.
- Items sold as “Final Sale” or during specific clearance promotions, where this is clearly mentioned at the time of purchase.
- For hygiene reasons, certain items such as socks or undergarments may not be returnable if the packaging has been opened.
Refunds
Once we receive your returned item and inspect it according to the conditions above, we will notify you of the status of your refund.
If your return is approved, the refund will be processed using the original payment method whenever possible.
For online card payments, the time required for the refunded amount to appear in your account may vary depending on your bank or card issuer.
For in-store cash purchases, refunds are typically handled in-store according to Q9 Sport’s procedures.
Shipping and delivery charges are generally non-refundable unless the return is due to an error from Q9 Sport, such as sending the wrong item or a defective product.
Exchanges
If you wish to exchange an item for a different size or another product, the original item must meet the return and exchange conditions stated above.
Exchanges are subject to stock availability.
If the new item is of higher value, the customer will be required to pay the price difference. If the new item is of lower value, the difference may be provided as store credit or partial refund, according to Q9 Sport’s store procedures.
Process for Returns & Exchanges
To request a return or exchange, please visit any of our Q9 Sport store locations:
Q9 Sport Store Locations
Ezdan Mall – Al Gharafa
First Floor, near Gate 4.
Doha Mall
First Floor, in front of Lulu Hypermarket.
Al Mirqab Mall
Ground Floor.
Please bring the item you wish to return or exchange, along with the original receipt, online order confirmation, or proof of purchase.
For online orders placed through our website, please bring your order confirmation with the item when visiting one of our stores.
Contact Us
If you have any questions about your return or exchange, please contact us:
Phone / WhatsApp: +974 7070 4858
Website: https://www.q9-sport.com/
You can also contact us through direct messages on our official social media pages.
Important Notes
Q9 Sport reserves the right to refuse any return or exchange if the item does not meet the conditions stated in this policy.
This policy applies to purchases made through our website and at our physical Q9 Sport stores in Qatar.